Baxter Overman

Whip Around • 31st July 2023

Direct Mail Campaign Email

Whip Around • 31st July 2023

Holiday Email Marketing Promo

Carwash Country • 8th June 2023

The Basics of Detailing Polishers for Total Beginners

Polishers—more specifically mechanical polishers—sit in the middle of detailing and paint correction…a line that if you’re a complete beginner, can be intimidating to cross! If you’re new to this area, it’s a good idea to know how polishers (sometimes called buffers) work because you’ll need one to remove swirl marks and light scratches on paintwork.

And some polishers are pretty simple to operate too…even if you’ve never used one.

In this post, I’ll start with some basic terminology and give

Whip Around • 23rd May 2023

17 Vehicle Inspection Secrets to Keep Your Fleet Moving

A lot goes into keeping your fleet moving, but none more important than inspecting the vehicles your drivers are climbing into each day.

According to G2, the industry is experiencing about an 8% increase in the adoption of fleet management technology last year, and a trend we see continuing well into the next decade.

This includes technology used to inspect vehicles and equipment in your fleet.

While 2 or 3-ply forms are still very common in industries like construction, landscaping, and even

Carwash Country • 15th May 2023

How to Safely Remove Traffic Film...and What to Use

Traffic film, also known as ‘road film’ is a mixture of car exhaust, motor oil, brake dust, and other random chemicals that create a dark haze on vehicles. Anywhere you have a lot of vehicles and wet roads, you’ll notice a thin grayish film on your vehicle when (that’s not brown dirt). That’s traffic film!

You can usually remove dirt with regular ol’ dirt with soap and water, but traffic film tends to cling to the paint a bit more and requires a different approach.

Today I’ll cover how to remo

Shelf • 2nd May 2023

CX Benchmark Report: Key Findings from CCCE 2023

In this benchmark report, we present data reflecting the views of customer experience (CX) leaders who attended Call and Contact Center Expo in Las Vegas, NV from April 26-27, 2023. Participants completed a written survey asking about their contact center priorities, challenges, the future, and their views on agent performance, knowledge management, and more. Below are all questions, possible answers, and survey results from verified CX leaders. We specifically excluded all Shelf customers from

Shelf • 27th January 2023

DSW Reduces Handle Time Nearly 8% in Just 1 Year

To keep up with a flood of online shoppers following the global pandemic, Designer Shoe Warehouse (DSW) turned to Shelf to deliver trusted and convenient-to-access answers to an overwhelmed support team. The result? A 7.8% improvement in handle time across their team of 500 associates. Customer satisfaction has improved, and trainers have more consistent, easier-to-manage content. You can deliver better answers too. Explore the only modern knowledge solution enterprises trust to deliver the righ

Shelf • 28th October 2022

Finding the Right Enterprise KM Solution: A Knowledge Manager’s Journey

Below is the story of how a global hardware and software manufacturer navigated the enterprise knowledge management landscape. Told through the lens of Julia Berg, a knowledge management leader, explore how one enterprise went from documentation chaos to finding the knowledge solution they needed for the future. Knowledge management is one of those topics enterprises are slowly digging into, questioning, trying to understand. As a knowledge manager for a small company I experienced this reality

Shelf • 18th February 2021

HelloFresh Slashes Average Handle Time by 20%

Facing explosive industry growth, subscription meal kit pioneer HelloFresh turned to Shelf to solve the complex problem of providing consistent and reliable knowledge to millions of customers worldwide. The result: a whopping 20% reduction in average handle time, agents are more efficient, knowledge managers have one source of truth, and customers are happier.